Booking & Advisory Services - Terms and Conditions
When enquiring or booking a trip through DeluxeLife you are agreeing to these Booking & Advisory Services Terms and Conditions. All Booking and Advisory Services are delivered by our affiliate travel partner, Encore and Brown Pty Ltd.
Fees and Commissions
Liability of Agency and Limitations of Liability
Liability of the Provider
Refunds and Credits
Cancellation and Amendments
Cancellations and amendments for online Low Cost carrier bookings only
Cancellations and amendments for hotel bookings only
Low Cost Flights
Additional Airline Charges
Changes in Price and Itineraries
Your Obligations and Warranties
Jurisdiction and Law
"We" and "us" means Encore and Brown Pty Ltd trading as Encore Journeys.
"You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
"Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
"Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.
"Website" means our website http://encorejourneys.com.au/
Schedule of Professional Service Fees
|Planning Fee||$100 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.|
|Service Fees||$30 Domestic airfare per person|
|$50 Trans-Tasman airfare per person|
|$120 International airfare per person|
|$140 Domestic/Trans-Tasman package, tour or cruise per booking|
|$140 International package, tour or cruise per booking|
|$35 Hotels only per booking|
|$60 Domestic/Trans-Tasman Frequent Flyer airfare per booking|
|$150 International Frequent Flyer airfare per booking|
|Deposit & Balance ||For all bookings, the deposit and balance of the payment for your booking is due based on Travel Provider terms and conditions. Some Travel Products must be paid in full at time of booking. Service Fees must be paid at time of booking and are non-refundable. |
|Amendment Fees||Changes to Domestic/Trans-Tasman bookings will incur a fee of $35 per passenger per booking in addition to Provider and credit card fees.|
|Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.|
|Cancellation Fees||Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.|
|Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.|
|Credit Card Fees||Visa - an additional 1.69% applies|
|Mastercard - an additional 2.14% applies|
|American Express - an additional 1.65% applies|
(All fees exclude GST, where applicable).
Encore Journeys collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
Encore Journeys may disclose this information to Suppliers or other third parties as part of providing the Booking & Advisory Services requested by you and we will also use your personal information to personalise the service we provide you.
I acknowledge that I understand and agree with the above terms and conditions.
ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS
These tips set out below are NOT legally binding terms and conditions.
Passports, Visas and Health Requirements
It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.
For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/.
For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.
Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.
Frequent Flyers & Special Requests
For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.
Special requests will be passed on to the Provider but cannot be guaranteed.